Tag: design

How to Deliver a Good User Experience

User experience (UX) is a combination of content and user interface. Imagine yourself as a restaurant owner. Your guests are the users and the food served is your content. The dishware on the table is the user interface that presents the content. The whole dining experience is the user experience. Just like having dinner in a restaurant, users are not only looking for products that are just “usable” or “beautiful”, they are also looking for other intangible benefits like efficiency, emotional satisfaction, sense of belonging or fun.

Good user experience is important because it makes your product accessible, interactive, and memorable to your users. Arguably even producers of most necessities are embodying the idea of user experience as they run out of ideas to compete on the tangible qualities of what they sell. To deliver a happy user experience, a user research prior to product development is necessary. There are also tools that can help you gather data from your users after product launch, such as Google Analytics, Flurry , and Facebook Analytics.

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NoteLedge User Story – Capturing the Elusive Creative Design Process

“It is a really great tool to capture class work daily, which also enables students to share work with family at home. Using NoteLedge has given the students (and I) the choice to support and diversify their documentation; it also has been great choice for differentiated learning.“

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Creative Brainstorming Techniques: Customer Journey and Story Mapping

You might have already read our previous articles about the contextual inquiry models. These models help you to discover user behaviors and their pain points. As rich as the data collected from contextual inquiry can be, your team should spend some time together to define which gap to tap into and what solutions to offer. Group discussions can take place in many forms but with one main purpose- idea generation. We will introduce two creative brainstorming techniques which enhance the process of idea generation, customer journey and story mapping. Continue reading “Creative Brainstorming Techniques: Customer Journey and Story Mapping”

Contextual Inquiry II: Identify the Potential Obstacles

In the previous blog Contextual Inquiry I, we have introduced the two most commonly used models of context inquiry for app designing at Kdan Mobile. The main objective of contextual inquiry is to gain an in-depth understanding of the process individuals undergo to accomplish a task through the observation of user behavior in their natural working environment. This week, we look into three other models: the Culture Model, the Artifact Model, and the Physical Model. These models, though traditionally not used much in app design, enable app developers to build better user interface and stronger interaction among users. Continue reading “Contextual Inquiry II: Identify the Potential Obstacles”

Contextual Inquiry I: A Dip into the Ways of Organizing Results

To shed light on what goes on in the Kdan design team when designing apps, we launch a series of design-centered blog posts demonstrating the process behind our app development. We want to share our methods so that you may want to consider taking a similar approach when designing. In the last post, we introduced the effective contextual inquiry as a research method to help deepen the designers’ understanding of the end user needs. Expanding on this research method, we move onto how researchers would use the collected data to ultimately improve the usability of the product. Continue reading “Contextual Inquiry I: A Dip into the Ways of Organizing Results”